Average Score (187 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

187 Ratings

4.9 Average

Models
Types of Survey
Filter by
  • Jill K.05-23-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Every person I encountered was friendly, professional and helpful.

  • Anothony A.05-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Good fast service

  • Michele Marie B.05-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Ricky and the service department went out of their way to correct this unusual problem and made it as painless as possible😊

  • Janette H.05-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Phil H.05-19-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Courtney M.05-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Kaylynne and Lauren were very efficient in getting my car in and out. Wonderful customer service from start to finish

  • Mary P.05-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Gail H.05-06-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    This was a recall repair, which we were advised was necessary for safety reasons before we took a trip. And it was rescheduled from an earlier appointment that we couldn't make.

  • Lili W.05-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Excellent service in every way!

  • Reafus A.05-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018