Average Score (187 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

187 Ratings

4.9 Average

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  • Sharon W.09-21-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    Busy day at the service area . I was comfortable. Waiting wasn't that great but today you wait for everything. Service was great. Everything was explain.

    09-22-2025

    Thank you!

  • David W.09-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Understood my problem and fixed it !!!!

    09-22-2025

    Thank you!!

  • Cynthia M.09-18-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • Valerie H.09-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    My service went very well, and Amanda couldn't have been any more helpful. They understand that I live a ways away, and if my service is going to take longer than a couple of hours, they provide me with something to drive.

  • Thomas B.09-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • John M.09-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    The professional service rep

  • Walter M.09-08-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Service writer and services performed were excellent. Better than any other VW dealer I've used. Great communication too.

  • Karissa B.08-31-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Michael M.08-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    wait was a little long, because they had to check a issue I had with a warning light. which I wish was covered under my warranty since it's still in force

  • Christopher B.08-28-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

    My car was there longer than expected and I received no phone calls on when my vehicle would be ready. Also the inside of my car smells strongly of gas after Terrys service department changed the fuel pump