Average Score (187 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

187 Ratings

4.9 Average

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  • Maurien G.06-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Kirsten B.05-31-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    The whole experience was streamlined, the team moved in when we had made our decision, helped us find a BETTER rate than I had previously secured and were so helpful.

  • Christopher H.05-30-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    This is my second purchase in less than a year from Terry. Deanna is very helpful and makes things go smoothly. She genuinely cares about her customers and that’s rare I. The car sales world.

  • Corey B.05-30-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Above-and-beyond customer service throughout the whole process! Couldn’t have been better!

  • Jennifer W.05-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    So glad that Ricky is back in the service dept. Amanda is great too.

  • Tiffany H.05-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Customer service was great. I was late for my appointment and Amanda was not in the least bit bothered by it. She treated me kindly and professionally. She still got me in and and quickly for my 30k mile service in my Atlas.

  • William B.05-25-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    First, we weren’t in a hurry to buy a new car. We went to Terry’s to look at the VW Atlas for 3 days before buying and ended up upgrading. The service from our sales rep, Adam, was outstanding. No pressure and provided us with lots of information on the car.

  • Henry S.05-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Very fast service,excellent service.

  • Edgar W.05-24-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Great Customer Service and support

  • Michael S.05-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Always a pleasure to interact with the whole team at VW. Always a great experience.