TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
The staff and services are excellent! But the website scheduling still leaves a lot to be desired.
Average Score (187 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:SalesMODEL:AtlasYEAR:2025
This is my 3rd vehicle from Terry, all from Adam but Kristina helped tremendously as well.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2019
Excellent service and excellent customer service!!
TYPE:ServiceMODEL:AtlasYEAR:2025
Service performed accurately and on time.
TYPE:ServiceMODEL:ID.4YEAR:2023
Service mechanic thoroughly inspected our vehicle to find the problem, but the symptoms did not duplicate. Rather than performing unnecessary service, we were provided an honest answer and picked up the car. Thank you, Terry Volkswagen!
TYPE:ServiceMODEL:TaosYEAR:2023
The best customer service, hands down! I made an appointment here for the first time after having an uncooperative experience with Roanoke Volkswagen—and the drive from Roanoke was 100% worth it! From being warmly greeted at the front door and shown where to go, to Amanda being so kind and helpful, every part of the experience was great. Even our shuttle driver was amazing—he dropped us off downtown for lunch while we waited. They kept me updated throughout my service and made the whole process smooth and stress-free. I’ll definitely be making the trip again for any future services on my Volkswagen!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Phone system is terrible, but after an hour of trying to communicate with the service writer, and finally working with a human, the remainder of the service was great.