Average Score (187 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

187 Ratings

4.9 Average

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  • Christy J.01-07-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    This was the easiest car buying experience we have ever had! Adam was very courteous and knowledgeable. Will be recommending Terry Volkswagen to everyone we know!

  • Patricia M.01-06-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    5

  • Royal H.01-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    My car was not fixed and should have made sure my issue was completely resolved before telling me that it was fuced

  • Gregg A.01-03-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Tia B.01-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Appointment didn’t happen. Said they didn’t have parts and I had to make appointment via phone not online even though I gave my VIN online when I made my appointment.

  • Martin C.12-26-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

    Surprised by paying close to $70 in un-itemized “shop fees” while materials, labor, etc were noted on the ticket.

  • Mark G.12-26-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Adam W.12-23-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Vitaly B.12-22-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Easy and pleasant work with Shawn Hammock and deanship in general. Took two hours to close the deal. Thank you!

  • Morteza S.12-20-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Good customer service!