Average Score (187 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

187 Ratings

4.9 Average

Models
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  • Rosalind W.03-11-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    yes

  • Michael R.03-09-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

  • John M.03-07-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

  • Michele Marie B.03-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Prompt, courteous service

  • Holly K.02-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Phil H.02-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Excellent experience all the way around.

  • William D.02-24-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

  • Glynis A.02-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Service reps were very friendly and tried to be helpful, but overall the cost of service is high. To have to pay almost $200.00 to have my key fobs reprogrammed, and they're not fully, properly programmed, it seems, is insane to me. Physical keys are cheaper and never need to be reprogrammed. If I must purchase a car with a fob, programming should be a complimentary service.

  • Richard F.02-22-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2021

  • Whitney S.02-21-2025

    TYPE:SalesMODEL:TiguanYEAR:2024