Average Score (187 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

187 Ratings

4.9 Average

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  • Nathan C.03-31-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Edward C.03-29-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Geri S.03-28-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    After having an absolutely miserable time at a neighboring dealership, working with Randy was super easy and he was so kind. Everyone we worked with explained the process and options very clearly.

  • Richard R.03-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Exceptional service as always!

  • David W.03-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Amanda was excellent in understanding what needed to be done and making it easy for me. The whole process was well done!

  • John D.03-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Amanda in service is always awesome. Very knowledgeable and has great customer skills.

  • Mike C.03-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    From the ease of setting the appointment, communication throughout the appointment to being handed the keys, Terry VW was exceptional from end to end.

  • Boyd A.03-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Kimberly P.03-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Service was friendly …

  • Stuart O.03-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Was in for just an oil change...but found that the oil pan was cracked and leaking oil. I live 60 miles away and Terry VW replaced the parts while I waited even though their schedule was full. In addition Vernon Ward graciously gave me a ride to pick up lunch.